Shipping

Illuminate Luxury Candle Co. offer flat rate shipping of $11 Australia wide.

All orders over $150 will receive free shipping.

We also offer a click and collect service for our Gladstone region customers. Please select the click and collect option at the checkout and then contact us after successful checkout to organise collection.

Processing Time

All orders will be dispatched within 3-7 business days. As a small business, this allows the time to custom pour any pieces, carefully package and send out all orders. If there are any unexpected delays we will advise you and keep you updated with the status of your order.

Delivery

All orders are shipped via Fastway Couriers with tracking and signature on delivery. Unfortunately we are unable to ship to P.O boxes or Parcel Lockers. Once your order has been shipped, you will be sent your tracking number via email.

Need it urgently? Please contact us before placing your order through our contact form listed on our website or via email: illuminateluxurycandleco@hotmail.com.

Returns / Damaged Items

We do not offer a refund or return on ‘change of mind’ purchases, so please choose carefully.

In the event that items are damaged in transit, the entire package will need to be assessed. Please contact us within 7 days of your order being delivered with your order number and photos of the broken or damaged products and we'll arrange a replacement or refund to be sent out to you as soon as possible. Do not use or dispose of the products enclosed. We will need photographs of items and also may need the damaged items collected by our courier, or returned to us. All damages must be reported within 7 days of delivery, otherwise we are unable to assist after this.

Cancellation

If you wish to cancel your order, we may do so at our discretion. All cancellations however will incur a 15% restocking fee.